Sandvik Coromant delivers ultimate customer service with Dynamics 365
Sandvik Coromant, the Swedish tool manufacturer, embarked on its Dynamics 365 journey by piloting Dynamics 365 Sales in the United States. As the company grew, its service team recognized that functions, data and processes weren't adequately standardized across regions, and relying on multiple applications for daily operations was no longer feasible. Read this customer story to discover how Dynamics 365 delivered consistent, loyalty-building, and revenue-enhancing customer service across all touchpoints to Sandvik Coromant. Reach out to to begin your transformation today.
What is the ROI of implementing Dynamics 365 Customer Service?
According to a Forrester Consulting Total Economic Impact Study, organizations can expect a 315% ROI over three years when implementing Dynamics 365 Customer Service, with a total financial benefit of $14.70 million against an investment of $3.54 million.
How does Dynamics 365 Customer Service improve agent productivity?
The study found that implementing Dynamics 365 Customer Service helped reduce the time agents spent searching for customer information, saving an average of 468 hours per agent each year. Additionally, it improved first-call resolution rates by 20% and decreased misrouted calls by 15%.
What cost savings can be achieved with Dynamics 365 Customer Service?
Organizations that adopted Dynamics 365 Customer Service reported savings of up to $978,000 by retiring outdated customer service solutions, which included reductions in license fees, infrastructure costs, and personnel maintenance hours.
Sandvik Coromant delivers ultimate customer service with Dynamics 365
published by CBS Technologies
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